COVID-19 Info

April 9, 2020

First, I hope everyone is staying healthy and safe. I want to thank our students and staff for their patience and understanding over the last month as you’ve experienced unprecedented school altering changes and learning disruptions.

I want to let you know about some important updates that will help ensure that we’re meeting your needs in this extraordinary time:

Resources for Students

  • Power-points have been added to the students courses, when available.
  • Recorded daily lectures have been added to the courses and many of these are being converting to YouTube videos.
  • Students have been given an extension to complete missing assignments or tests up to 14 days after their module ends.
  • A daily email goes out to every student to remind them of the assignments due.
  • Simulations are available for students that need to complete proficiencies prior to moving to externship for the certificate/diploma programs.

Elsevier products that are built into in the certificate/diploma programs

  • Medical Assistant- Sherpath and Adaptive Quizzing
  • Dental Assistant-Adaptive Quizzing
  • Medical Insurance Billing and Office Administration-Adaptive Quizzing
  • Veterinary Assistant-Adaptive Quizzing
  • Pharmacy Technician-Adaptive Quizzing

Additional Resources

  • Veterinary Assistant-ACT Simulation have been added to the courses for the student.
  • Pharmacy Technician-MYDispense software has been added to the program- virtual pharmacy.
  • AMT- For Medical Assistant student students moving into externship or completing their last module. AMT is offering a free practice test for the RMA to our students. Student will need to go to AMT.org and create an account, using their home email. We will be receiving a code for our student to sign up to take the practice test. These codes should be available within the next 2 days. Please contact your campus for more details.

Added Zoom meetings for Office Hours:

Live ZOOM meetings are scheduled for all diploma programs. This includes meetings set up for tests review and specific topics such as SIMSCHART. See schedule below. We will be adding additional meeting.

PHT ZOOM OFFICE HOURS Monday - Thursday

8:30 – 10:30 Mr. Shea
12:00 - 2:00 Mr. Shea
6:00 - 8:00 Ms. O’Malley

VA ZOOM OFFICE HOURS Monday - Thursday

8:30 – 10:30 Ms. Shevock
12:00 - 2:00 Ms. Shevock
6:00 - 8:00 Ms. Terlesky

DA ZOOM OFFICE HOURS

9:00 – 11:00 Ms. Kosmo
12:00 – 2:00 Ms. Kosmo
6:00 – 8:00 Ms. Harker

MIBOA ZOOM OFFICE HOURS

9:00 – 11:00 Ms. Leyman
1:00 – 3:00 Ms. Leyman – SIMS MA/MIBOA
6:00 – 8:00 Ms. Valencia

MA ZOOM OFFICE HOURS

8:30 – 10:30 Ms. Clark and Ms. Purifoy
1:00 – 3:00 Ms. Ducharme – SIM Charts MA/MIBOA
6:00 – 8:00 Ms. Ducharme and Ms. Clark

In an effort to support our students, the Ross Online Faculty is offering to assist any student who would like tutoring in the Medical Assistant and Medical Insurance Billing and Office Administration program. Students who are requesting assistance will need to send their name, Ross email, program name, campus and class time they attend to the tutor. Please include details of subject and area where you need assistance.

Shana Brubaker, sbrubaker@rosseducation.edu

Subject: Math and Dosage Calculation, Anatomy and Physiology and Medical Terminology
Contact: through email

Marie Aveline, kaveline@rosseducation.edu

Subject Any Medical Assistant or MIBOA courses
Contact: I can be reached by e-mail or phone/text. Preferred hours are 9 am to 5 pm; however, I am willing to schedule early morning or evening times if needed to accommodate student schedules.

Jolene Shannon, M.Ed., RMA, RHIT, dshannon@rosseducation.edu

Subject: Any MA courses
Contact: Phone or text Monday Through Thursday 8 am to 5 pm est

Shannon Gracz, shangracz@comcast.net

Subject: Medical Assistant
Contact: Prefer email or text. Voice is ok after 6:30 pm

Amy Ensign, aensign@rosseducation.edu

Subject: Medical Assistant
Contact: Please email with details of tutor needs (course, topics, etc.), and we will schedule

Amber Weithofer, aweithofer@rosseducation.edu

Subject: MA and MBAS
Contact: 8am-7pm Monday- Friday and 8am- 5pm on Saturday

These are the times that define us all, and I want you to know we are here for you as you adjust to these extraordinary circumstances. I remain proud of you and our faculty as we continue to look out for one another along this journey. Please continue to take care of yourself and your loved ones.

Sincerely,

George


March 31, 2020

We were prepared for the current work environment and have resources in place that allow us to continue to serve you. Please rest assured that our academic department is — and will continue to be — up and running, working to serve your best interests. Our leadership is working around the clock to monitor COVID-19 related developments and making adjustments on how new measures are likely to affect the Ross community. We are all sharing an environment that is substantially different than it was just several weeks ago, and it’s changing by the day. Our students continue to learn remotely and pursue their programs and degrees, taught by faculty who have risen to the challenge of moving their classes to online and alternative platforms in a matter of days. Throughout all of the difficulties, Ross students and staff have demonstrated tremendous resilience.

While we are well-positioned, we all know that we are facing uncharted territory and uncertainty about what the future may bring. As you are aware, the President has extended the federal guidelines through April 30th. It is likely that many of our local communities will also extend their shelter in place orders. View Ross campus closings

Please take care of yourselves and your families in these difficult times. Keep track of what Ross is doing and stay in touch with your friends and classmates all across our campuses.

Thank you and stay healthy!

Sincerely,

George


March 25, 2020

NOVEL CORONAVIRUS COVID-19 Update

As most of you know, this is a rapidly evolving situation. We continue to monitor developments and will offer additional guidance to the Ross community as soon as it is available. Our goals have not changed and we aim to deliver on our mission while protecting health and safety by minimizing the potential spread of the disease, both within our community and in the broader society. The changes we have implemented follow the general public health principle of limiting the interaction of people within larger groups to diminish disease transmission and protect everyone in our schools, families and communities, particularly the most vulnerable.

Important updates:

Classes are being offered in alternative formats and Online – not meeting in person at most of our campuses. Please check our website for school details.

Ross Online programs will continue as normal. Please visit our website for more information.

All graduation ceremonies are being cancelled or postponed to a future date. Please check with your campus.

Ross campuses and corporate offices are open with limited staff- Only essential staff will report and many are working remotely. This will continue until further notice.

The U.S. Department of Education published an update, providing new, additional guidance to students and schools.

Also, please check the Coronavirus and Forbearance Info for Students, Borrowers, and Parents- You may be able to temporarily stop making your payments. To provide relief to student loan borrowers during the COVID-19 national emergency, federal student loan borrowers can be placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payment. Read the borrower Q&As below to learn more, and contact your loan servicer to find out your specific options. If you are unsure who your servicer is please use the following link to obtain that information: https://studentaid.gov/h/manage-loans.

Please remember to avoid gathering socially in groups larger than 10.

Please adhere to The President’s Coronavirus Guidelines for America -- 15 Days to Slow the Spread of Coronavirus (COVID-19).

Thank you and stay healthy!

Sincerely,

George


March 23, 2020

It has been an extraordinary few days as our world faces historic challenges with the growing COVID-19 (coronavirus) pandemic. Amid the stress and uncertainty, it’s never been more critical to stay connected with one another, even as we practice social distancing to reduce transmission and keep each other healthy and safe. I remain dedicated to keeping you informed about the actions Ross is taking for our staff and students during this uncertain time.

Ross is committed to:

Prioritizing your safety while we figure out how to quickly proceed with our transition to Online
Your care and safety remain our top priority, and we continue to make strong effort that will raise the bar on cleanliness.

Making the Online student experience easier to navigate and expanding it to all of our administrative functions
Some of our Admission, Career Services and Financial Aid teams will transition to a remote/Online process. Each department will continue to update students and staff as they implement needed changes. As the situation evolves, your flexibility will be critical. It is likely more campuses will close and potentially additional “shelter in place” orders will be implemented across many of our schools. To that end, we are working hard to assign teachers from our campuses that will entirely focus on our transition to Online. It is likely you will be working with new teachers and staff from multiple campuses or corporate office as many roles will change as we adapt to this process. Will continue to work around the clock to assist you and respond to your urgent needs, and we sincerely appreciate your patience.

Protecting Ross’ future
We want to be transparent about the fact that our student, faculty and staff experience will change throughout the coming months as we protect your health and safety, and work to emerge and recover from this crisis. This includes the difficult decision to temporarily close many of our campuses. These closures will cause interruptions, delays and will require some flexibility from all of us. I appreciate your patience and understanding.

Amid the challenges we are all facing, you and our people continue to inspire me every day. I appreciate the countless messages many of you have shared praising our staff, faculty and students as we face a very uncertain few weeks.

Ross has made it through hard times before and will get through this, by staying true to our values of service, integrity and honesty at all times. Thank you for your continued support as we navigate this challenge, and I hope everyone remains healthy and safe.

Sincerely,

George Grayeb
President/CEO, Ross Education


March 18, 2020

Ross Education is committed to supporting the health and safety of our community while continuing to focus on student outcomes. As we work to make contingency plans for our current students, we have also created plans to support a non-traditional admissions process that’s focused on student accessibility.

Ross is providing the following guidance regarding campus visits:
The safety of our visitors, students, and staff is our top priority. At this time, daily campus admissions and financial aid appointments (Monday – Friday) will continue as scheduled. If you would like to schedule, confirm, or reschedule your campus appointment, please email prospectivestudent@rosseducation.edu or call 866-830-6225.


March 16, 2020

We have all seen the actions taken this week to limit large-group gatherings in an attempt to slow the spread of the coronavirus. In order to continue to safeguard our students, faculty and staff, Ross is taking these additional steps:

  1. Student will have the option to attend their regularly scheduled classes at their campus or online which was made available on March 13, 2020.
  2. All Ross lectures related to the MA, DA, MIBOA, VA, and Pharmacy Tech will be recorded and posted Online by March 20, 2020 (This will be a gradual process).
  3. Students on externship should report to their site as scheduled. If your site closes, contact your campus immediately so other arrangements can be made for you to complete and graduate.
  4. Student can opt for Online (Proficiencies done on campus), in-class session or Online + attend lab only (Hybrid). Ross will add an extra lab session during the evening hours for day students or students who need to have proficiencies completed. Evening labs will be limited to 12 students or less and will be scheduled by request. Please contact instructor or Campus Director. Nursing students should contact Campus Director.

We understand you are facing many obstacles at this time, and we remain committed to support you through them. Please stay in touch with us and let us know how we can help.


March 12, 2020

What is Ross Education doing about Coronavirus/COVID-19?

Our executive team is closely monitoring new information as it becomes available from our peer institutions and government or state agencies, and remain in close touch with our own staff throughout each of our campuses.

As we are closely aligned with the healthcare industry, our teams understand the importance of—and have always been dedicated to—continually sanitizing our campuses and offices. Campus leaders and faculty will continue to provide education on proper hand washing procedures, covering coughs/sneezes, etc.

We have short- and long-term contingency plans which allow us to be responsive to emerging issues including making Online learning available to our students, if needed.

We will continue to provide updates via this webpage, email and social media as new information becomes available.

Unless otherwise specified, all Ross campuses and offices remain open and services will continue to be provided.

What should I do if I have symptoms of COVID-19?

  1. Stay home to avoid potentially spreading the illness to others.
  2. Call your healthcare provider if you have a fever, cough and difficulty breathing.
  3. Be sure to tell the person you speak to if you have had contact with someone who has been diagnosed with COVID-19 or if you live in or have recently traveled to an area with ongoing spread.
  4. If necessary, your healthcare provider will work with your public health department and the Center for Disease Control to determine if you need to be tested for COVID-19.

What steps I can take to help prevent contracting the virus?

  1. Wash your hands often with soap & water (for 20 seconds) or use alcohol-based sanitizer when you are unable to wash.
  2. Avoid close contact with those who are already sick.
  3. Avoid physical contact (i.e., shake hands, fist-bump, etc.) with anyone, healthy or ill.
  4. DO NOT TOUCH your face, nose, mouth and do not rub your eyes.
  5. Cover your mouth by coughing or sneezing into your elbow or into tissues - discard tissues after use.
  6. Limit or eliminate non-essential travel to anywhere in the US or world.
  7. Limit or eliminate large group gatherings of 250+ and if possible, practice social-distancing while outside of Ross.

Resources

Medical Assistant Program offered at these campus locations:
  • Huntsville
  • Quad Cities
  • Evansville
  • Fort Wayne
  • Granger
  • Kokomo
  • Lafayette
  • Muncie
  • Bowling Green
  • Erlanger
  • Hopkinsville
  • Owensboro
  • Ann Arbor
  • Battle Creek
  • Brighton
  • Canton (MI)
  • Davison
  • Flint
  • Grand Rapids
  • Kalamazoo
  • Kentwood
  • Lansing
  • Madison Heights
  • Midland
  • Muskegon
  • New Baltimore
  • Port Huron
  • Saginaw
  • Taylor
  • Cincinnati
  • Dayton
  • Elyria
  • Mansfield
  • Niles
  • Canton (OH)
  • Sylvania
  • Johnson City
  • Knoxville
  • Charleston
  • Morgantown
Dental Assistant Program offered at these campus locations:
  • Evansville
  • Fort Wayne
  • Granger
  • Kokomo
  • Lafayette
  • Muncie
  • Erlanger
  • Owensboro
  • Ann Arbor
  • Brighton
  • Canton (MI)
  • Davison
  • Flint
  • Grand Rapids
  • Kalamazoo
  • Kentwood
  • Lansing
  • Madison Heights
  • New Baltimore
  • Muskegon
  • Saginaw
  • Cincinnati
  • Dayton
  • Elyria
  • Niles
  • Johnson City
  • Knoxville
  • Charleston
  • Morgantown
Veterinary Assistant Program offered at these campus locations:
  • Huntsville
  • Erlanger
  • Canton
  • Kalamazoo
  • Madison Heights
  • New Baltimore
Pharmacy Technician Program offered at these campus locations:
  • Huntsville
  • Evansville
  • Fort Wayne
  • Granger
  • Muncie
  • Bowling Green
  • Brighton
  • Davison
  • Grand Rapids
  • Kalamazoo
  • Kentwood
  • Lansing
  • Madison Heights
  • Saginaw
  • Cincinnati
  • Mansfield
  • Johnson City
  • Charleston
Nursing Assistant Program offered at these campus locations:
  • Grand Rapids
  • Kalamazoo
  • Midland
Medical Insurance Billing & Office Administration Program offered at these campus locations:
  • Huntsville
  • Evansville
  • Fort Wayne
  • Granger
  • Kokomo
  • Lafayette
  • Muncie
  • Bowling Green
  • Erlanger
  • Owensboro
  • Ann Arbor
  • Brighton
  • Canton (MI)
  • Davison
  • Flint
  • Grand Rapids
  • Kalamazoo
  • Kentwood
  • Lansing
  • Madison Heights
  • New Baltimore
  • Port Huron
  • Muskegon
  • Saginaw
  • Taylor
  • Cincinnati
  • Dayton
  • Elyria
  • Niles
  • Mansfield
  • Johnson City
  • Knoxville
  • Charleston
  • Morgantown
Occupational Therapy Assistant Program offered at these campus locations:
  • Hopkinsville
  • Quad Cities
Nursing Program offered at these campus locations:
  • Canton (OH)
Practical Nursing Program offered at these campus locations:
  • Canton (OH)
Veterinary Technology Program offered at these campus locations:
  • Canton (OH)
Business Management Program offered at these campus locations:
  • Hopkinsville, KY
Medical Assistant Associate of Applied Science Degree online program
Health Administrative Services Associate Degree online program
Human, Social, and Health Services Associate of Applied Science Degree online program
Medical Billing Administrative Specialist Associate Degree online program
Medical Office Management Associate Degree online program