Process for Expressing Concerns

Each member of the staff at Ross College and Ross Medical Education Center works hard to ensure that you are provided the benefits of a professional learning environment. We encourage all of our students to bring any concerns to the attention of our faculty or campus director in order to have them addressed. If, however, you do not feel that your concerns were satisfactorily addressed, Ross provides the following formal procedures for addressing a concern.

Students must first meet with the campus director in an effort to address the concern. If you feel that your concern has not been resolved, then you should file a written complaint with at Ross Education, LLC:

Ross Education, LLC Concern Resolution Department 22800 Hall Rd, Suite 800 Clinton Twp, MI 48036

Ross will acknowledge receipt of your written complaint within three working days. A written response will follow within 10 working days. If the response still does not rectify the concern, you may request to arrange a meeting for the concerned parties. If, after all Ross avenues are exhausted, you not satisfied, you may consider contacting the appropriate State Regulatory Agency. Please direct all inquiries to:

Alabama
Alabama Department of Postsecondary Education 135 South Union Street Montgomery, AL 36104-4340 or Fax to: (334) 293-4504 www.accs.edu/student-complaints/
Indiana
Indiana Board for Proprietary Education 101 West Ohio Street, Suite 300 Indianapolis, IN 46204 or Fax to: (317) 233-4219 www.in.gov/bpe/2329.htm
Iowa
Iowa College Student Aid Commission 430 East Grand Ave., Third Floor Des Moines, IA 50309 Toll Free: (877) 272-4456 www.iowacollegeaid.gov/StudentComplaintForm
Kentucky
Kentucky Commission on Proprietary Education 300 Sower Boulevard, 4th Floor Frankfort, KY 40601 or Fax to: (502) 564-4248 www.kcpe.ky.gov
Michigan
Michigan Department of Licensing and Regulatory Affairs Proprietary School Unit 2501 Woodlake Circle Okemos, MI 48864 or Fax to: (517) 373-3085 www.michigan.gov/lara/0,4601,7-154-89334_61343_36737---,00.html
Ohio
State Board of Career Colleges and Schools 30 East Broad Street, Suite 2481 Columbus, OH 43215 or Fax to: (614) 466-2219 scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
West Virginia
Community & Technical College School System of West Virginia 1018 Kanawha Boulevard E., Suite 700 Charleston, WV 25301 or Fax to: (304) 598-3675 www.wvctcs.org/complaints
Tenessee*
Tennessee Higher Education Commission Parkway Towers, Suite 1900 404 James Robertson Parkway Nashville TN 37243-0830 www.tn.gov/content/tn/thec.html

*Any person claiming damage or loss as a result of any act or practice by this institution that may be a violation of the Title 49, Chapter 7, Part 20 or Rule Chapter 1540‐01‐02 may file a complaint with the Tennessee Higher Education Commission, Division of Postsecondary State Authorization. A Student Complaint Form can be downloaded on their website at: www.state.tn.us/

Medical Assistant Program offered at these campus locations:
  • Huntsville, AL
  • Evansville, IN
  • Fort Wayne, IN
  • Granger, IN
  • Kokomo, IN
  • Lafayette, IN
  • Muncie, IN
  • Bowling Green, KY
  • Erlanger, KY
  • Owensboro, KY
  • Ann Arbor, MI
  • Battle Creek, MI
  • Brighton, MI
  • Canton, MI
  • Davison, MI
  • Flint, MI
  • Grand Rapids, MI
  • Kalamazoo, MI
  • Kentwood, MI
  • Lansing, MI
  • Madison Heights, MI
  • Midland, MI
  • New Baltimore, MI
  • Port Huron, MI
  • Roosevelt Park, MI
  • Saginaw, MI
  • Taylor, MI
  • Cincinnati, OH
  • Dayton, OH
  • Elyria, OH
  • Niles, OH
  • Ontario, OH
  • Johnson City, TN
  • Knoxville, TN
  • Charleston, WV
  • Morgantown, WV
Dental Assistant Program offered at these campus locations:
  • Huntsville, AL
  • Evansville, IN
  • Fort Wayne, IN
  • Granger, IN
  • Kokomo, IN
  • Lafayette, IN
  • Muncie, IN
  • Erlanger, KY
  • Owensboro, KY
  • Ann Arbor, MI
  • Brighton, MI
  • Canton, MI
  • Davison, MI
  • Flint, MI
  • Grand Rapids, MI
  • Kalamazoo, MI
  • Kentwood, MI
  • Lansing, MI
  • Madison Heights, MI
  • New Baltimore, MI
  • Roosevelt Park, MI
  • Saginaw, MI
  • Cincinnati, OH
  • Dayton, OH
  • Elyria, OH
  • Niles, OH
  • Johnson City, TN
  • Knoxville, TN
  • Charleston, WV
  • Morgantown, WV
Veterinary Assistant Program offered at these campus locations:
  • Huntsville, AL
  • Erlanger, KY
  • Canton, MI
  • Kalamazoo, MI
  • Madison Heights, MI
  • New Baltimore, MI
Pharmacy Technician Program offered at these campus locations:
  • Huntsville, AL
  • Evansville, IN
  • Fort Wayne, IN
  • Granger, IN
  • Muncie, IN
  • Bowling Green, KY
  • Ann Arbor, MI
  • Brighton, MI
  • Davison, MI
  • Grand Rapids, MI
  • Kalamazoo, MI
  • Kentwood, MI
  • Lansing, MI
  • Madison Heights, MI
  • Saginaw, MI
  • Cincinnati, OH
  • Ontario, OH
  • Johnson City, TN
  • Charleston, WV
Nursing Assistant Program offered at these campus locations:
  • Grand Rapids, MI
  • Kalamazoo, MI
  • Midland, MI
Medical Insurance Billing & Office Administration Program offered at these campus locations:
  • Huntsville, AL
  • Evansville, IN
  • Fort Wayne, IN
  • Granger, IN
  • Kokomo, IN
  • Lafayette, IN
  • Muncie, IN
  • Bowling Green, KY
  • Erlanger, KY
  • Owensboro, KY
  • Ann Arbor, MI
  • Brighton, MI
  • Canton, MI
  • Davison, MI
  • Flint, MI
  • Grand Rapids, MI
  • Kalamazoo, MI
  • Kentwood, MI
  • Lansing, MI
  • Madison Heights, MI
  • New Baltimore, MI
  • Port Huron, MI
  • Roosevelt Park, MI
  • Saginaw, MI
  • Taylor, MI
  • Cincinnati, OH
  • Dayton, OH
  • Elyria, OH
  • Niles, OH
  • Ontario, OH
  • Johnson City, TN
  • Knoxville, TN
  • Charleston, WV
  • Morgantown, WV
Occupational Therapy Assistant Program offered at these campus locations:
  • Hopkinsville, KY
  • Quad Cities, IA
Nursing Program offered at these campus locations:
  • North Canton, OH
Practical Nursing Program offered at these campus locations:
  • North Canton, OH
Veterinary Technology Program offered at these campus locations:
  • North Canton, OH
Business Management Program offered at these campus locations:
  • Hopkinsville, KY
Medical Assistant Associate of Applied Science Degree online program
Health Administrative Services Associate Degree online program
Human, Social, and Health Services Associate of Applied Science Degree online program
Medical Billing Administrative Specialist Associate Degree online program
Medical Office Management Associate Degree online program