Each member of the staff at Ross College and Ross Medical Education Center works hard to ensure that you are provided the benefits of a professional learning environment. We encourage all of our students to bring any concerns to the attention of our faculty or campus director in order to have them addressed. If, however, you do not feel that your concerns were satisfactorily addressed, Ross provides the following formal procedures for addressing a concern.
Students must first meet with the campus director in an effort to address the concern. If you feel that your concern has not been resolved, then you should file a written complaint with at Ross Education, LLC:
Ross will acknowledge receipt of your written complaint within three working days. A written response will follow within 10 working days. If the response still does not rectify the concern, you may request to arrange a meeting for the concerned parties. If, after all Ross avenues are exhausted, you not satisfied, you may consider contacting the appropriate State Regulatory Agency. Please direct all inquiries to:
The state of Alabama is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of Alabama, the contact information to file a complaint against Ross College is as follows:
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssThe Commission for Higher Education is responsible for responding to formal complaints against public, independent non-profit and proprietary institutions of higher education in Indiana. The Board for Proprietary Education handles complaints for proprietary schools.
Board for Proprietary Education Indiana Commission for Higher Education 101 West Ohio Street, Suite 300 Indianapolis, IN 46204-4206 Phone: (317) 464-4400 A complaint form can be found on their website at https://www.in.gov/bpe/2329.htm.Discrimination:If a student believes that an institution has acted in a discriminatory manner, he/she may wish to contact the Indiana Civil Rights Commission (ICRC) using the ICRC’s complaint form or call them at (800) 628-2909.
Financial Aid: If a student has been denied state of Indiana financial aid, they may file an appeal. Students should complete the student financial aid complaint form or call (888) 528-4719 for assistance.
Law Violations: If a student believes that a college or university has violated state or federal law, he/she may wish to contact the Office of the Indiana Attorney General at (800) 457-8283
The state of Indiana is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of Indiana, the contact information to file a complaint against Ross College is as follows:
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssThe state of Illinois is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of Illinois, the contact information to file a complaint against Ross College is as follows:
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssThe state of Iowa is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of Iowa, the contact information to file a complaint against Ross College is as follows:
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssFiling a Complaint with the Kentucky Commission on Proprietary Education
To file a complaint with the Kentucky Commission on Proprietary Education, a complaint shall be in writing and shall be filed on Form PE-24, Form to File a Complaint, accompanied, if applicable, by Form PE-25, Authorization for Release of Student Records. The form may be mailed to the following address: Kentucky Commission on Proprietary Education, 500 Mero Street, 4th Floor, Frankfort, Kentucky 40601. The forms can be found on the website at https://kcpe.ky.gov/Pages/index.aspx.
The state of Kentucky is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of Kentucky, the contact information to file a complaint against Ross College is as follows:
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssThe state of Pennsylvania is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of Pennsylvania, the contact information to file a complaint against Ross College is as follows:
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssAny person claiming damage or loss as a result of any act or practice by this institution that may be a violation of the Title 49, Chapter 7, Part 20 or Rule Chapter 1540-01-02 may file a complaint with the Tennessee Higher Education Commission, Division of Postsecondary State Authorization. A Student Complaint Form can be downloaded on the Postsecondary State Authorization page of their website at: 37T 37Thttps://www.tn.gov/thec/for-students-and-families/transcript-requests-and-institutioncomplaints.html
The state of Tennessee is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of Tennessee, the contact information to file a complaint against Ross College is as follows:
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssThe state of Virginia is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of Virginia, the contact information to file a complaint against Ross College is as follows:
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssThe state of West Virginia is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of the state of West Virginia, the contact information to file a complaint against Ross College is as follows: :
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pssAll states, except California, are members of the National Council for State Authorization and Reciprocity Agreements (NC-SARA). Under the compact, member states, districts and territories have established comparable national standards for interstate offering of postsecondary distance education courses and programs. If you are enrolled in a Ross College distance education program, and you are a resident of one of these states, the contact information to file a complaint against Ross College is as follows::
Michigan Department of Labor and Economic Opportunity Employment & Training, Postsecondary Schools & State Approving 320 S. Walnut Street Lansing, MI 48933 (517) 335-4000 www.michigan.gov/pss
