Process for Expressing Concerns
Each member of the staff at Ross College and Ross Medical Education Center works hard to ensure that you are provided the benefits of a professional learning environment. We encourage all of our students to bring any concerns to the attention of our faculty or campus director in order to have them addressed. If, however, you do not feel that your concerns were satisfactorily addressed, Ross provides the following formal procedures for addressing a concern.
Students must first meet with the campus director in an effort to address the concern. If you feel that your concern has not been resolved, then you should file a written complaint with at Ross Education, LLC:
Ross Education, LLC
Concern Resolution Department
22800 Hall Rd, Suite 800
Clinton Twp, MI 48036
Ross will acknowledge receipt of your written complaint within three working days. A written response will follow within 10 working days. If the response still does not rectify the concern, you may request to arrange a meeting for the concerned parties. If, after all Ross avenues are exhausted, you not satisfied, you may consider contacting the appropriate State Regulatory Agency. Please direct all inquiries to:
Alabama
Alabama Department of Postsecondary Education
135 South Union Street
Montgomery, AL 36104-4340
or Fax to: (334) 293-4504
www.accs.edu/student-complaints/
Indiana
Indiana Board for Proprietary Education
101 West Ohio Street, Suite 300
Indianapolis, IN 46204
or Fax to: (317) 233-4219
www.in.gov/bpe/2329.htm
Iowa
Iowa College Student Aid Commission
475 SW 5th St., Suite D
Des Moines, IA 50309
Toll Free: (877) 272-4456
www.iowacollegeaid.gov/StudentComplaintForm
Kentucky
Kentucky Commission on Proprietary Education
300 Sower Boulevard, 4th Floor
Frankfort, KY 40601
or Fax to: (502) 564-4248
www.kcpe.ky.gov
Michigan
Michigan Department of Licensing and Regulatory Affairs Proprietary School Unit
2501 Woodlake Circle
Okemos, MI 48864
or Fax to: (517) 373-3085
www.michigan.gov/lara/0,4601,7-154-89334_61343_36737---,00.html
Ohio
State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
or Fax to: (614) 466-2219
scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
West Virginia
Community & Technical College School System of West Virginia
1018 Kanawha Boulevard E., Suite 700
Charleston, WV 25301
or Fax to: (304) 598-3675
www.wvctcs.org/complaints
Tenessee*
Tennessee Higher Education Commission
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville TN 37243-0830
www.tn.gov/content/tn/thec.html
*Any person claiming damage or loss as a result of any act or practice by this institution that may be a violation of the Title 49, Chapter 7, Part 20 or Rule Chapter 1540‐01‐02 may file a complaint with the Tennessee Higher Education Commission, Division of Postsecondary State Authorization. A Student Complaint Form can be downloaded on their website at: www.state.tn.us/
